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Joyce Alexander Black M.A. / Authentic Stress Management LLP

respect your privacy, and want to be clear about how we handle information about you.


The type of information we collect:


We may collect personal information about you, including things such as:

  • Your contact details.

  • Your date of birth.

  • Where you work.

  • Information about your health.

  • Information about your family.

  • Information about your lifestyle, interests and affiliations.

  • Your wishes in respect of any matter we are helping you with.


Usually we will have received this directly from you. However it is possible we may also receive personal data about you from others, such as members of your family, or other professional advisers.


How we get personal information and why we have it:


Most of the information we process is provided to us directly by you for one of the following reasons:


  • To provide services to you as requested.

  • To supply our products to you.

  • To communicate with you in response to a business enquiry.

  • To add you to our mailing list at your request.

  • To keep in touch following a business or other event, for example by exchange of business cards.


We may also receive personal information indirectly, from third parties who refer you to us.


Under UK General Data Protection Regulation (GDPR), the lawful bases we rely on for processing information are:


  • Your consent, which you can remove at any time by emailing

  • Contractual obligation.

  • Legal or regulatory obligation.


How we use personal information:


Our use of personal information is subject to UK General Data Protection Regulation (GDPR).


We mainly use your personal information to provide you with information or services you have requested. We may also use it for any other purpose for which you give your consent. For example we may send you additional information about us or our services, if you have consented to us doing so.


We may also use it for other normal purposes connected with our work. For example we will use your information to update our own business records, and otherwise comply with our regulatory obligations.


Children's Information:


If you are child or under 18 years of age, please talk to your parents or guardian before giving your information on this or any other website. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Our policy on sharing information about you:


We take your privacy seriously. We will never sell your personal data to anyone, and we take precautions to keep it secure.


It will sometimes be a normal and necessary part of our work to pass on information to third parties. For example:


  • We may pass on information to others assisting with the work we do for you, such as other professional advisers.


  • We may need to allow computer system access to our IT consultants and software providers, as and when required for the performance of their work for us.


  • We may need to pass on information to our insurance providers, if necessary.


  • We may need to provide your email address to a marketing professional, if we have your permission to send you newsletters and other information. Your personal information will go no further and will be used for this purpose only.


  • We may need to pass on information to a third party professional, in the rare event that we need help to collect an outstanding account.


  • In the event that our business is checked by third parties such as a professional or regulatory body, or those providing professional services to us, it may be unavoidable that such third parties will see some information about you. All third parties to whom we need to pass information about you are required to maintain confidentiality in relation to your information.


How we store your personal information:


Your information will be stored securely, electronically and/or on paper records.


How long we keep information about you:


We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to provide requested services to you, comply with our legal and regulatory obligations, resolve disputes, and enforce our policies.


Your data protection rights:


You have a right of access under data protection law to the personal information that we hold about you. We endeavour to keep personal information correct and up to date. You should let us know if you believe the information we hold about you needs to be corrected or updated.


You also have a right to request that documents containing your personal information are destroyed. Provided the documents do not need to be kept for legal, regulatory or other valid reasons, we will destroy them following your request.


In certain circumstances, you have the right to ask us to restrict the processing of your personal information, the right to object to the processing of your personal information, and the right to ask that we transfer the personal information that you gave us to you or to a third party.


You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Privacy Policy changes:

This Privacy Policy is effective as of 5th November 2022. We expressly reserve the right to change this Privacy Policy from time to time without notice to you. You acknowledge and agree that it is your responsibility to review this Website and this Privacy Policy from time to time and to familiarise yourself with any modifications. Your continued use of this Website after such modifications will constitute acknowledgement of the modified Privacy Policy and agreement to abide and be bound by the modified Privacy Policy.

If you have a complaint:


If you have any concerns about our use of your personal information, you can make a complaint to us at

Privacy Policy

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